Net Promoter Score®: Measuring Mauser’s Customer Experience

Michelle MachenMauser News, Industrial Solutions

For the past year, the North American Industrial Packaging (NAIP) business unit has partnered with Direct Opinions1 to gather customer feedback to calculate the business unit’s monthly Net Promoter Score® (NPS®). An NPS® score is a market research metric based on a single survey question asking respondents to rate the likelihood that they would recommend a company, product, or a …

Earth Day 2024: Driving Sustainable Operations through Waste Management

Michelle MachenMauser News, Billion Dollar Plan, Billion Dollar Plan in Action

Every April 22nd, individuals from all backgrounds and walks of life unite in a global effort to advance sustainability and climate action, marking the annual observation of Earth Day. At Mauser Packaging Solutions, sustainability is built into the foundation of who we are. We take action every day to deliver circular packaging solutions to our customers, reduce our impact on …

Message from Mark Burgess (Audio) – Executing for Success in 2024

Michelle MachenMauser News, Leadership Messages, Soundbites

Listen to Mark Burgess, President and CEO of Mauser Packaging Solutions, outline priorities and initiatives for a successful 2024.Transcript (Mark Burgess, President and CEO of Mauser Packaging Solutions): Good morning, One month ago, I had the opportunity to gather our business unit leadership teams to speak to them about the current state of the business.  We can all agree that …