Quality Professionals Recognition Week, celebrated from November 11-15, 2024, is a global event that highlights the vital role of quality in our operations and honors the professionals who ensure our products and services consistently meet the highest standards.
At Mauser Packaging Solutions, our Quality teams are crucial in building customer trust by maintaining excellence in every product we deliver. They monitor production processes, collaborate with Operations to resolve non-conformities, and drive continuous improvement initiatives, ensuring we remain an industry leader.
Over the years, Mauser has significantly invested in empowering our Quality teams. These investments include offsite training, advanced software platforms, and tools for conducting inspections, all aimed at fostering a culture of excellence across the company.
Standardization of Training
North America Industrial Packaging (NAIP) has recently rolled out standardized training resources across all facilities to ensure consistent quality practices. Utilizing online platforms like SharePoint and Microsoft Teams, these resources provide continuous learning opportunities to support professional growth.
These training initiatives go beyond onboarding new hires. They focus on identifying specific development needs for employees, ensuring they stay current with best practices. This includes leadership training, Quality/Safety Focus training, and Personality Relationship training.
North America Small Packaging (NASP) will begin Lean Manufacturing and Six Sigma Green/Black Belt training for Quality team members in the first quarter of 2025. These trainings will focus on process improvements, quality assurance, and cost-saving projects.
“Having well-trained Quality professionals ensures that our processes are aligned, and we can consistently meet customer expectations no matter the facility or product.”
Mauser International Packaging Solutions (MIPS) has recently partnered with Fullmark to offer employees training tailored to Mauser products. Employees will complete training once a quarter on specific product groups to enhance their quality awareness and understanding. Additionally, quality teams have access to essential quality and technical documentation via SharePoint, providing up-to-date quality documents, technical specifications, and product information.
Driving Process Improvements
Mauser consistently implements process improvements and automation to enable Quality teams to concentrate more on problem-solving and enhancing customer satisfaction.
NAIP and NASP have introduced automated reporting tools to reduce time spent on manual data entry and enhance data visibility. For instance, the recent launch of Divisional KPIs, EIP, and supporting projects allows our teams to monitor metrics like Scrap Reductions and Process Improvements in real time.
“We have invested in tools and technology that free up our Quality teams to focus on proactive improvements,” commented David Stanbro, New Metals/Fiber OPEX/Quality Director. “This shift allows us to address potential issues before they affect our customers, strengthening the trust they place in Mauser Packaging Solutions.”
MIPS leverages Salesforce as a crucial tool for managing customer grievances. By centralizing this data within Salesforce, a comprehensive view of customer feedback is created, enabling our Quality teams to track issues efficiently and ensure timely resolution. Salesforce also generates detailed statistics and reports, helping to identify recurring patterns and root causes. This insight drives continuous improvement initiatives, allowing us to implement targeted solutions and refine processes to prevent future issues. Additionally, these reports serve as valuable metrics for our Quality teams, enhancing decision-making and supporting our commitment to delivering exceptional service.
Collaborative Efforts Across the Organization and with External Partners
Quality is not just the responsibility of the Quality group—it is a company-wide commitment. Our teams work closely with Operations, Customer Service, and Sales to identify process improvements that enhance both product quality and customer experience.
NAIP has streamlined its Corrective Action Process (CAPA), ensuring quicker issue resolution and more efficient root cause analysis. This implementation places a higher focus on critical customers.
At MIPS, regular supplier audits proactively identify potential issues and facilitate collaboration with suppliers to implement improvements. Additionally, MIPS has introduced a “Product Support Europe” email address, allowing all Mauser employees to submit technical questions to our quality teams. This system enhances responsiveness, enabling us to address quality-related questions efficiently, ultimately strengthening product quality and customer satisfaction.
“By maintaining high standards from the start, we help guarantee that our customers receive safe, reliable products that meet our rigorous quality benchmarks.”
By maintaining the highest quality standards, Mauser’s investment in our quality teams strengthens customer relationships, builds loyalty, and enhances our reputation in the marketplace. Quality is what sets us apart from the competition. Our Quality professionals embody the ‘One Mauser’ philosophy, ensuring that our customers receive the same exceptional experience and communication across all facilities and product lines.
During Quality Professionals Recognition Week, we extend gratitude to all Quality professionals at Mauser Packaging Solutions. Your dedication to maintaining high standards and driving continuous improvement plays a vital role in our success.